Saturday, November 13, 2004
Fun with carpet cleaners (not!)
Needing to get some carpets cleaned, I called the place that came when I moved into the house and had the whole house cleaned. They had excellent technique, process and even cost, and the two guys who came were wonderful. Today, a surly guy arrived, got out of his truck, showed me no i.d. (and none was on the van), asked to come in the house to dry off from sweating after the last job (ick), then asked to see what I was having cleaned. Aside from not identifying himself professionally (unlike the team last year), he exuded a major negative attitude. Anyway, since I didn't see the same equipment as last year, I asked about the difference. He was very annoyed by that and by the time he got to the part about dumping the dirty water down my drains, he was combining hostility and boredom (an unusual mix, I thought to myself). I mentioned that last year they'd taken the water away and said I didn't think my system would handle it. He said then he'd dump it in the street. I questioned the environmental impact of that, at which he gave me a rude look, made a gutteral noise, asked what I thought they did with the water after it was in the truck (a scary question), and said we should just get on with it. I paused, reminded myself that I'm the buyer and, more important, an adult, and asked him to leave. Rah rah for adult behavior but of course my carpets aren't cleaned. (P.S. So instead a lovely lady who uses only organic cleansers is coming. I made lemonade!)
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